Batch: Recent Graduates
Key Skills:
• Strong analytical and digital thinking skills
• Ability to adapt to new and evolving technologies
• Effective written and verbal communication
• Proficiency in troubleshooting software issues
• Basic understanding of case management systems
Responsibilities:
• Respond to incoming client requests via phone and portal
• Identify and prioritize technical issue resolutions
• Document software issues and their solutions thoroughly
• Partner with internal teams to resolve client problems
• Maintain high levels of customer satisfaction scores